Designing & Servicing Jewelry In Our Community For Over 10 Years
Our team of design consultants helps you figure out the details, weigh all the options, and guides you through each step of creating a piece of custom jewelry.
Our team of artists design pieces just for you, and we’ll tweak the details until you say it’s perfect.
From your design consultants and artists, to our staff gemologists and our experienced jewelers, your project is handled with the utmost precision, care, and knowledge.
Frequently Asked Questions
Unlike other jewelers and jewelry stores, each piece of jewelry we produce starts off as a brand new idea.
Because of that, it’s difficult to know how much a piece is going to cost without knowing a bit more about the idea you have in mind.
The easiest way to get an estimate on your piece is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details, we can offer you a proposal with an exact price.
We are a global company with our own factory, and we have obtained the certificate issued by the American Chamber of Commerce. Because our business reputation is very high, we have opened international bank accounts in various currencies, including US dollars, Canadian dollars, Euros, British pounds, Australian dollars, Singapore dollars, Hong Kong dollars, etc.
So you can pay to our company's international bank account. Besides, you can also pay for your order by Wise, Western Union, MoneyGram, ailpay, WeChat, Xoom and other payment methods.
Please refer to the detailed information for the specific payment operation.
There's no charge to discuss your design, and price out options with our team. In many cases, our jewelry designers will also create artistic sketches of our design concepts for your piece. We request a deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece.
Typically, your custom piece will be in your hands 1-3 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:
Design: As long as it takes for you to tell us it's perfect
When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.
Production: Approximately 1-3 weeks
Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.
Shipping: 1-3 days (domestic), Approximately 1 week (international)
We offer free shipping within the over the world via FedEx or USPS, and DHL Worldwide Express, one of the fastest services available. Depending on location, international shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time.
We have a team of jewelry designers and 3D artists, as well as a team of design consultants. When you start a consultation with us, you’ll be paired up with one of our design consultants who will help you flesh out the details of your design, as well as weigh various options.
Once your design consultant has the information they need, they’ll work with our team of artists to produce sketches and renderings of your piece based on the information you’ve given us. You’ll have a chance to review the design and offer feedback - and we’ll keep designing until you’re happy.
Absolutely! A lab-created gem can be a great choice, both as a budget choice and for those who prefer a ring with no connection to the mining process. We're happy to talk you through the trade-offs, and to show you both mined and lab-created center stone options.
We pack all of our pieces in jewelry boxes. An outer "gift" box is included to protect the jewelry box.
We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.
Lifetime Manufacturer Warranty
We guarantee our workmanship and take responsibility for any structural defects.
Certificate of Authenticity
All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.
Accent Stone Loss Warranty
If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge. Read more about our warranties.
Every piece of jewelry we create is 100% custom, and most of our diamonds and gemstones are purchased specifically for each piece on our customers' behalf, which means we can’t take items back and put them in stock for another customer. Because of that, we don't accept returns, or offer refunds or cancellations, after you've paid to secure your stone(s), or after you've accepted your final proposal to begin production, whichever comes first. If you really have to do that you need pay some cost.
Don’t worry, we know that when it comes to the fine jewelry you design with us, pretty close doesn’t cut it! If you aren’t thrilled with your Custom Made jewelry, we’ll modify or remake it at no additional charge. Review our Custom Made Satisfaction Guarantee for full details.
If the size on your ring isn’t quite right, just let us know within 365 days of purchase and we’ll do one resizing for free. But you need pay the ship back cost; after we resized for you we ship back to you for free. We’ll even handle insured shipping both ways if you are our old clents!
We still recommend doing the best you can to get the ring size right the first time around and to help, we offer free ring sizing measure ways for all customers. Not all rings can be resized and size changes of more than 1.5 sizes aren’t always possible without remaking the ring from scratch. We’ll remake the ring if that’s what’s required, but it does mean you’ll be without your ring during that time, which we know can be hard!
Currently, we no collect sales tax on purchases shipped to any countries.
Because sales tax laws are changing rapidly, may change during the course of your project. If you’re shipping to a countries where need collect sales tax, the amount of tax you owe will be determined by the shipping destination’s local sales tax laws at the time your purchase is finalized and paid for in full.
Please note that we're unable to determine the exact amount of tax you may owe until your project details and shipping address are finalized.
Unlike most jewelers, we don't keep a huge inventory of gems. Since every piece we make is custom, we prefer to source each stone individually, to suit the design and the specific needs of each customer.
As with the rest of our design process, our team will guide you through the center stone selection process. We start by figuring out what's important to you in a diamond or gemstone, whether it's budget, origin, size, or simply the overall look. With that in mind, we research and prepare a set of options that we think would work for you.
Our primary goal with gems and diamonds is transparency. The center stone is an essential part of the look of your piece and it can be a big financial decision. Trust is built on honest communication, so we work hard to give you all the information you need to make a confident choice. And we encourage you to ask us questions!
Currently, we ship to 50+ countries worldwide. There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. To see if your country qualifies, start a consultation and ask us!
We believe the experience of getting something made just for you should be accessible to everyone. While our jewelry is all custom designed and crafted to exceptionally high standards, we're able to keep our costs much lower than traditional jewelers who do custom work - not by cutting corners or settling for lower quality, but by finding better ways to do things.
Keeping our costs low means we're able to produce heirloom-quality custom jewelry for prices that are comparable to what you'd pay for similar quality pieces off the shelf. If you're purchasing a piece of jewelry that you want to last a lifetime (like an engagement ring or wedding band, for instance), then we offer the opportunity to have something made just for you for roughly the cost of something that's been mass-produced.
However, custom designing and making every piece one-of-a-kind at such high quality means we can’t offer jewelry at the prices of fast fashion brands.
Our Company and factory are in Shenzhen, China, while each piece of jewelry is crafted at one of a select group of workshops depending on the unique nature and needs of each request.
Jewelry Designs showroom is open! There is no need for an appointment, please stop by at your convenience.
Our experienced team of jewelers on-site have been designing and servicing jewelry in the community. Whether you are looking for something new, or preserving something old, our knowledgeable jewelry consultants are happy to help!
What you see online is just a small sample of the fine jewelry selection on display in our extensive showroom. From classic to designer jewelry, our artisans can create any variety of styles using platinum and gold, with fine diamonds or gemstones, including stones of your own. Visit us to see for yourself!