Frequently Asked Questions
We are a company and have our own two jewelry factories; there is also a design and development team. So most of our jewelry is custom made.
We are located in one of the world's jewelry trading centers; Shenzhen, Guangdong Province, China.
Welcome your visit.
We currently only have boutiques in China; but opening boutiques in various countries is our future plan. We are also honored to work with those who are interested.
Typical production timing for our jewelry is between 3-15 working days(Depends on Items). As all of our jewelry is hand made to order in our studio here in Shenzhen, and each piece has it’s own production timeline. Sometimes, we can accommodate rush orders, please contact us if you have a rush order inquiry.
We mainly use FedEx or DHL which are worldwide shipping and reliable Express company, usually will take 3 to 7 business days. After delivery, tracking number will be sent to you.
The shipping cost depends on the value of your order. Shipping on purchase over $500 is free. For orders below $500 the shipping cost is $30.
We offer you many kinds of payment methods, there are 2 most use:
Pay to our company internetional bank account – secure payment via USD, CAD, AUD, GBP, EURO and so on.
Pay by Wise – pay with highest security on wise.com site.
In addition, there are the following payment methods.
For specific payment operations, please check the payment methods detailed or contact us!
Our jewelry are custom, there's no charge to discuss your design, and price out options with our team. In many cases, our jewelry designers will also create artistic sketches of our design concepts for your piece.
We request a deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece.
After we made done show you the pictures and videos then you pay the rest within 24 hours.
Every piece of jewelry we create is 100% custom, and most of our diamonds and gemstones are purchased specifically for each piece on our customers' behalf, which means we can’t take items back and put them in stock for another customer. Because of that, we don't accept returns, or offer refunds or cancellations, after you've paid to secure your stone(s), or after you've accepted your final proposal to begin production, whichever comes first. If you really have to do that you need pay some cost.
Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
In addition, we also provide recycling services. When you don't like your jewelry, we can melt it and make other jewelry for you.
Yes! We can engrave the inside of almost all of jewelry with a date, initials, word, logo, or note for free. Please contact us before placing your order about the engraving you would like to include so we can attach this to your order.
Yes! Changes are accepted; however, this depends on the extent of the modification and the progress of the jewelry creation if there is a fee.
You can contact your sales to confirm it.
Absolutely! We do have a setting fee per carat. You can ship or bring your stones or diamonds to us (recommended) or we can send the empty setting to you.
If the size on your ring isn’t quite right, just let us know within 365 days of purchase and we’ll do one resizing for free. But you need pay the ship back cost; after we resized for you we ship back to you for free. We’ll even handle insured shipping both ways if you are our old clents!
We still recommend doing the best you can to get the ring size right the first time around and to help, we offer free ring sizing measure ways for all customers. Not all rings can be resized and size changes of more than 1.5 sizes aren’t always possible without remaking the ring from scratch. We’ll remake the ring if that’s what’s required, but it does mean you’ll be without your ring during that time, which we know can be hard!
All of our jewelry is genuine gold with most items giving you a choice of 9K, 14K,18K gold and platinum.
9K = 37.5% pure gold
14K = 58.5% pure gold
18K = 75% pure gold
PT950 = 95% pure platinum
We almost have any gemstone for you. We frequently work with diamonds, lab diamonds( CVD， PHPT), sapphires, morganite, amethyst, emerald, ruby, and fancy color diamonds, all kinds of natural gemsstone(mother of pearls, onyx, malachite, carnelian, agate, chalcedony, tiger eye, turquoise, pearl and so on), but there are many more options available to us.
Karat is a term used to indicate gold purity. Pure gold is 24 karat. The legal standard is to stamp gold jewelry with markings such as 10KT, 14KT and 18KT. The Karat stamp indicates the purity of the metal. The number preceding the KT marking indicates how many parts out of 24 are pure gold. The alloys mixed with gold are added to control durability, color and the cost of fine jewelry.
If you desire strong yellow color from your jewelry, 18 karat gold will give you the richest yellow appearance. The disadvantage to 18kt is that it is not as durable or cost efficient as 14kt. Opinions vary about the most desirable karat from culture to culture. In America 14kt has become the most popular gold used in jewelry today due to its cost and durability. In western culture Jewelry made from 9kt has become synonymous with discount and lower end jewelry and is often brittle and difficult to repair.
The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.
Jewelry is constantly exposed to wear and tear. For instance, think of a ring on your hand. How many activities do you perform every day using your hands? Or, wearing a pendant swinging back and forth that could possibly come in contact with other objects or get pulled on? Metal expands and contracts depending on the elements, so how can you keep your jewelry in excellent shape? The most important advice we can give to you is consistently bring in your jewelry at least every six months for a free cleaning and inspection. Then, we can tighten any loose gems and give you a full report on your jewelry’s condition.
A piece of fine jewelry should not be worn during exercise, gardening, washing dishes or lifting heavy objects. Additionally, showering with your jewelry on can dull the gemstones, because soaps or other creams may get caught under the gallery of the piece.
All gemstone and diamonds jewelry, especially those with prong settings, should be checked for security annually and worn with relative care. We use our hands constantly, and bumps to the stone or metal can cause shifts and looseness. Rough diamonds are not designed for jewelry in the way cut diamonds are. For that reason, they should be worn with extra care and checked frequently to be sure the prongs are tight and the diamond is secure.
If you accidently hit your jewelry with any degree of force, stop wearing it immediately and have it checked by Firstmadam Jewelry to make sure no gemstones are in danger of falling out.
It is best to have your jewelry professionally cleaned by Firstmadam Jewelry or another jeweler. For a simple cleaning at home, we recommend mixing Dawn dish soap in warm water, soaking your ring or other jewelry for five minutes, and using a soft bristled baby toothbrush to gently clean behind stones or settings. Air dry, then finish with a polishing cloth. We do not recommend chemical jewelry cleaners because they can damage certain stones.
We have a full jewelry care guide with specific information to keep your jewelry clean and maintained.
Enjoy your jewelry! Remember, stop by or mail your jewelry to us at least every one year so we can keep it beautiful for you, free of charge. Feel free to contact us if you ever have any questions.